It is 6 to 7 times more expensive to acquire new customers than it is to keep a current one. –White House Office of Consumer Affairs, Some of the biggest factors leading to dissatisfaction and loss of return customers are: Customer Service – The way you handle your customers is…
The Aston Wakiki Beach Hotel might not be the most famous or luxurious hotel in Honolulu, but that doesn’t stop its “Guest Service Manager” from doing a great job with hotel reputation management on TripAdvisor.com. Of course, it’s easy to respond, when your guests have nothing but nice things to say… or Notice…